1. Reboot (Power Cycle)

Description: A simple power cycle that restarts the controller without altering any settings.

When to use:

• The controller is unresponsive.
• Minor connectivity or performance issues.

Steps to Perform a Reboot:

1. Press and hold the front speaker button for 10 to 15 seconds.
2. The controller will blink blue twice per second, indicating that a reboot has been initiated.
3. Release the button.
4. The controller will restart.
5. A broadcast signal is sent indicating the reboot was performed.

Important Notes:

• If the button is released before 10 seconds, the reboot is canceled.

2. Soft Reset

Description: Restores the controller to default settings, except for WiFi settings leaving the hub connected to the WiFi network. Removes paired devices.

When to use:

• If troubleshooting controller issues without erasing WiFi settings.
• If you want to remove all paired devices while keeping network configurations.

Steps to Perform a Soft Reset:

1. Press and hold the front speaker button and the reset button on the back simultaneously for 5-10 seconds.
2. The controller will blink white twice per second, indicating a soft reset is about to be performed.
3. Release both buttons after 5 seconds.
4. A soft reset is initiated.
5. The controller sends a broadcast signal indicating the reset has been performed.
6. In order to cancel a soft reset in progress, keep holding the reset button on the back and the front speaker button until +20 seconds have elapsed

3. Factory Reset

Description: Restores the controller to factory settings, erasing all configurations including WiFi settings and removing all paired devices.

When to use:

• If performing a complete system reset before transferring ownership.
• If encountering persistent issues that a soft reset does not resolve.

Steps to Perform a Factory Reset:

1. Press and hold the front speaker button and the reset button on the back simultaneously for 10-20 seconds.
2. The controller will blink white once per second, indicating a factory reset is about to be performed.
3. Release both buttons after 10 seconds.
4. A factory reset is initiated.
5. The controller sends a broadcast signal indicating the reset has been performed.

Important Notes:

• This action removes all settings, WiFi configurations, and paired devices.

4. Reset Cancellation

Description: If the reset buttons are held for longer than 20 seconds, both the soft and factory reset processes are canceled.

When to use:

• If a reset action was triggered by mistake.

Steps to Cancel a Reset:

1. Press and hold the front speaker button and reset button on the back for more than 20 seconds.
2. Release both buttons after 20 seconds.
3. The controller stops blinking and does not reset.
4. If the buttons are held beyond 20 seconds, the controller stops listening for further button input.

LED behavior

	Led Status	Solution
The hub is powering on		Wait for it to boot
The hub has encountered an error while powering on		Soft reset the hub
The hub is upgrading the firmware		Wait for the hub to finish and LED Status to turn steady blue
The hub is in pairing mode		See specific device pairing instructions
The hub has detected the paired device		Check your app or dashboard to see and control your device
The hub cannot connect to Internet		Check wireless or wired connectivity