Hardware

Android Touch Panel

Ezlo Secure Hub - LED & Button troubleshooting guide

Security Partner Portal

Dashboard

• The Partner Dashboard allows you to set up your company branding to make sure your customers recognize your brand and know where to reach you.
• ● You also have full Customer Management capabilities, so you can set up new customers and manage existing ones.

Settings

Customization

Branding

Under Settings > Customization > Branding you can upload your company Logo and also change the Font color by selecting one of the Swatches displayed on the screen:

Resident Portal

• The Resident Portal, also called EZlogic, can be customized in order to suit your needs. It is a very powerful tool providing a lot of functionalities and integrations.
• In Settings > Customization > EZlogic you can customize the Resident Portal interface.
• Here you can also change the logo for the Resident Portal by clicking on ‘Upload Logo’ option.
• In the ‘Color theme’ area you can choose the Primary, Navigation Menu Text, Trigger & Action Background, and Primary Button colors.

• In the ‘Nodes and controllables’ area, choose which node types are visible in a Meshbot trigger. Choose what types of controllable are visible in meshbot actions:

Contact info

• Going into Settings > Contact Info, you can specify your company’s support phone number, email address, and website details so customers know where to reach you:

Branch

Under this section, you can set up the regional branches you may have and include the managers’ contact details.

Site Checklist

In this section, you can create a list of items to be checked or verified for each installation.

This is a custom list that can include items specific to each use case that needs to be done during the installation.

Users (Installers)

Users or Installer accounts are for your technicians who set up the automation systems for your customers (residents). ‘Installer’ is a type of user that you must create in the partner portal.

Complete the user details form, making sure to select Installer in the ‘Role’ field:

We will send an account verification email to the new installer which contains their username and password.

Customer Management

Create New Customer

The customer (resident) accounts can be created from the ‘Customer’ tab > ‘New account’

or from the ‘Dashboard’ > ‘Create Customer’

• There are three stages.

• • • Basic account details

    • Select the type of customer

    • Select the service package (CMS if the customer will have the Security service)

    • Additional details and fnalization

       

• Enter your new customer’s contact and address details on the frst page. ‘Installation Address’ is the address where the controller is located.

• Make sure to choose the technician who will be responsible for the customer’s installation from the ‘Select installer’ menu:

• Go to the next step and select one of the available packages

• Click next to move onto the ‘Complete Account Creation’ screen and save your new user. During this process, the Default Pin Code for the Security Panel is also created (The Default Pin Code is 1234 - It’s highly recommended to change the Pin Code after the first login)

• We will send a welcome email to the user which contains their account username and password.

Manage Existing Customers

In the Manage Existing Customers section, you can view the current list of your customer accounts and filter them using the search option.

If the name or email address of the customer is selected, a new field will appear with information regarding:

Customer Info

From here, you can edit the customer’s information (name, phone number, company name, email), the installation address, billing address, and mailing address.

You can change the installer, modify the installation date and contract end date of the plan, and view if the plan is activated.

System Info

Under this section, you will see firmware details of the hub and the list of devices paired with the hub.

Monitoring

In this section, you will be able to view details related to the Central Monitoring Service and enable or disable Test Mode. You can view the Service Package that you currently have, the subscription start date, and edit the Emergency Contact information.

Packages

In this section, you can change the plan of the account (EZ Smart Home, EZ Smart Security, or EZ Smart Security+). Downgrading from EZ Smart Security to EZ Smart Home will disable the CMS account with the provider.

Site Checklist

In this section, you can create a list of items to be checked or verified for each installation. This is a custom list that can include items specific to each partner that need to be done during the installation.

Ezlogic

From this section, you will be able to access the resident portal view for the customer.

Tickets

From this section, you can view the tickets submitted by the selected customer or create new tickets.

In order to create a ticket, press ‘New Ticket’ > Select user > Choose the category > Select the priority level > Describe the issue > Press on ‘Create’

History

From this section, you are able to view the Alert History, Account History, and System Access History for the selected customer.

Permissions

In this section, you can create a new type of customer that can access specific information from the portal.

Knowledge Base

This section includes the available user manuals as well as a help section for the resident portal.

Service Packages

Here you can view the Ezlo Protect Kit Packages:

Installation

Installer App Flow

• Log into the Ezlo Protect Installer app with the credentials sent to the installer’s email.
• Once you log in, you can start the installations for pending customers under ‘Begin new installation’ or you can check the ones that were completed already.

• Go to Begin new Installation to find customers assigned to the installer account with pending installations.
• Tap the arrow next to the name of the resident for whom you want to perform the installation.
• You will have a screen, so you can confrm you are installing for the right customer. You can proceed with the installation by hitting ‘Proceed with Installation’.

Add controllers

• Next, tap ‘+ Add a new controller’ to add a new hub to the resident account:

• Choose the controller type you want to add - Ezlo Secure or Ezlo Plus:

• Next, choose which method you want to use to add the controller - Scan Barcode, Wired Setup, or Wireless Setup:

Scan Barcode

Before you scan the barcode, make sure the controller is:

• Connected to the power supply.
• Connected to the network via LAN cable.
• The controller LED light is blue.

Use your phone/tablet camera to scan the barcode on the back of the hub.

• If the scan doesn’t work, then tap the ‘Add Manually’ button to directly enter the serial number and MAC address. Hit ‘Add Controller’ once you have done this:

Wired setup

Before proceeding, make sure the controller is:

• Connected to the power supply.
• Connected to the network via LAN cable.
• The controller LED light is blue.
• And your mobile device is connected to the same network as your controller.

Tap on ‘Connect’ to add the controller after you have confirmed the above.

If this step fails, you can retry, or instead tap ‘Scan Barcode’ to scan the code on the back of the controller:

Wireless setup

• Make sure your controller is connected to the power supply.
• Open the native Wi-Fi settings on your mobile device.
• Connect to the controller’s Wi-Fi network. The name of the network is the same as your controller’s serial number. For example: ‘wif_92002819’.

• Enter the password printed on the bottom of the controller when prompted:

• Return to the Ezlo app once your mobile device is connected to your controller’s Wi-Fi.
• Select the network to which you want to connect the controller, enter the password then tap ‘Connect’.
• You will see the following confrmation screen after a successful connection.

Pair devices

• Connect to the controller you added in the 'Add Controllers' step.
• If you are still in the new controller wizard, simply tap the ‘Start’ button on the confirmation screen:

• This opens the device wizard screen, which lets you pair various types of devices with your controller.
• Select a device category, choose the device you want to add, then follow the pairing instructions in the wizard:

• For example, select ‘Cameras’ in ‘Step 1’ and then ‘VistaCam 1103’ to start pairing that device model:

Verify the installation

The ‘Check System’ option lets you confirm that all devices and controllers are functioning correctly in your installation.

• Tap ‘Security’ > ‘Check System’:

• Devices added correctly have a purple ‘OK’ next to them. Devices paired incorrectly have a red ‘Failed’ next to them:

• Troubleshooting failed devices:
  • • Go to 'Settings' > 'Help' for details on how to contact our support department directly.
    • You can also find device assistance on our support website and in our video tutorials section.

Configure Security Modes

‘Confgure Security Modes’ lets you view and configure how security-related devices should behave in specific security modes.

• Go to ‘Security’ > ‘Confgure Security Modes’:

• You can select any mode with a single touch of the buttons on the screen:

Disarmed - Disarms all sensors on the controller.

Armed (Stay) - Arms all sensors except motion sensors. Typically used when the resident is at home. Does not disarm important sensors such as smoke, food, CO, and glass-break sensors.

Armed - Arms all available sensors. Use this mode when leaving the house and the house is vacant.

• The settings underneath the mode selection buttons let you configure the behavior of armed sensors:

Central Monitoring Station (CMS)

CMS (Central Monitoring Station) refers to the monitoring station that will call emergency services on behalf of the customer if there is a security breach. You can activate this option from the ‘Security’ tab as follows:

• Tap on ‘Security’ > ‘Activate Professional Monitoring’:

• Complete the required customer information on the form, then tap on ‘Proceed’:

• Next, choose the emergency contacts who will be called by the CMS Team if the alarm is triggered.
• Remember, these contacts must know the PIN Code you set up for them. The CMS Team will request verbal confirmation of the code before they proceed.
• Tap ‘Activate Monitoring’ once you have added all required contacts.

Enable Test Mode

Enabling Test Mode gives you a chance to test your system without triggering false alarms. To place the account in Test Mode, you will need to access the 'Security' tab, press on 'Test Mode' > ‘Activate Test Mode’ > Select the test duration > Review the Test Mode settings and ‘Submit’.

Disabling Test Mode will place your account on live, and you will have the Professional Monitoring dispatch service available.

Complete installation

When everything is set up correctly, the installer will need to complete the installation.

Tap the ‘Complete Installation’ button in the ‘Security’ area to finalize the installation.

You will see a confirmation screen if the installation is successful.

Once an installation is complete, the installer can access it by choosing ‘Access existing installation’.

The installer can find the installation by using the controller’s Serial Number or the resident name associated with the account.

* Existing (completed) installations are accessible only when the resident has granted access from their mobile app.

After selecting the installation, the application will allow adding devices using the ‘+’ button.

Log out of the installation

• To log out from the customer account, you have to go to ‘Security’ and press on the ‘Log Out Customer’ option:

Logging out will redirect you to the ‘Access Installations’ screen. You should now be able to access an existing installation after the resident has granted you access from their app.

Ezlo Protect Resident App

Logging into the resident app will present the customer with the Security Dashboard.

From the Dashboard, the customer can have a view over his paired devices as well as change the Security Modes of his house.

You have the option to arm/disarm and configure the system as described above. You are able to select through 3 different security modes: Disarmed / Arm(Stay) / Armed(Away).

Each of the security modes has an entry delay, to disarm the system before the alarm sounds, and an exit delay, to arm the system once you have left the house.

The exit delay time can be changed to one of the predefined values by navigating to More > Settings > Entry & Exit Delay Settings.

The Entry & Exit Delay Settings look slightly different on the resident apps on IOS and Android.

You can view the status of all security sensors by tapping on the arrow next to Security System.

Once the alarm is triggered, you will receive alerts about the current state of the sensors.

Pressing the bell icon from the top right corner of the screen will display the list of Alerts. The Alerts section can be reached from the ‘More’ menu as well.

Meshbots

The MeshBots menu section will allow you to view, create, and run automations (scenes) created on your hub.

In order to create a scene, select MeshBots from the bottom of the screen, press the ‘+’ sign in the right corner of the screen, add events and actions, such as in the screenshot below, and you are ready to go.

Devices

In this section, you’ll be able to view all devices paired with your hub, which can be sorted by room, type, or failed.

You’ll also be able to add any supported smart devices by using the ‘+’ button and picking from the list.

Create a resident pin code from resident app

To create the PIN Code from the resident app, go to More > Settings > PIN Codes.

On the PIN Codes page, you have the option to add PIN codes to your user.

To add a PIN code, press on the ‘+’ symbol.

On the next page, you will be able to add the PIN Name, the Access Code, and also choose if you want to have this PIN work on the Security Panel as well.

Tap the Save button to save the new PIN.

Changing between Security Modes

By pressing on Security Modes, you can either arm or disarm the House.

If there are sensors in tripped status, you will receive the following message: ‘System not ready to arm!’. In this case, you will have two options: either to un-trip the sensor or press on the ‘Bypass Sensor Button'. Once one of the options is fulfilled, you will receive the message: Ready to Arm!

After pressing on the Arm (Stay) button, a countdown will be displayed on your screen.

On the Security Panel, the UI will be slightly different.

On the mobile apps, you can cancel the arming command by pressing the Cancel button.

On the Security Panel, you Cancel the arming command by pressing the Cancel button and entering one of the PIN Codes you created previously

To disarm the House on the mobile app, you will need to press on the Arm button and select Disarm.

To disarm the house in the Security Panel, you will need to press on the Arm icon (top left) and input one of the PIN Codes you created previously.

If the Disarm command was successful, you will receive confirmation on your screen.

By pressing on the Cameras option, you will be able to view your paired cameras from your account. You can enter the camera live stream by going to Devices and pressing the Play button.

Alerts will show the list of your recent events.

The same functionality can be found in the Security Panel:

Devices section will display all the devices added to your controller. You can also control them from this screen (Ex, lock/unlock the Touchscreen Deadbolt, turn Off/ON a Light Bulb)

The same functionality can be found in the Security Panel:

Meshbots will display the scenes created on your unit. You can run the scenes manually from this screen on the mobile apps:

The same functionality can be found in the Security Panel:

By pressing the SOS button, you will be able to dispatch the emergency services from the mobile apps:

The same functionality can be found in the Security Panel:

Help

In the Help section, the customer (resident) can reach out to the partner (dealer) via service desk, email, or phone number.

Contact details can be configured on the Partner Portal in the Contact Info section.

Provide access to installer users

• Installer users will see an error message at the ‘Proceed with installation’ step if they were not granted access by the resident on a completed installation:

You can enable installer access in the resident app by tapping on ‘More’ and selecting ‘Users’.

From there, you have a slide button in order to enable access for the Installer.

Ezlo Protect Resident Portal

Security Dashboard

The Protect dashboard displays a preview of the devices included on your controller. Here, you can view and control your devices

Automation

MeshBot Automation is a powerful tool that helps you create simple to complex automations using your controller and devices.

Meshbots

Within this feature, you may create 2 types of automations:

• Automation MeshBot
• Notification Meshbot

• Automation MeshBot

• • • Connect any app to any app, service, or device and create automations by configuring the ‘triggers’ and ‘actions’.
    • The options for Automation Meshbot are Cloud and Local.
    • Local automations can link in scenes the devices from one controller, whereas cloud automations link your devices from all of your controllers.

• Notification MeshBot

  • • Keeping track of the apps, devices, and services from your automation Meshbots and providing information on when and where the triggers and actions are taking place.
    • Select whether you want to get an email notification, push notification, or both.

Advanced Scripting

Variables

A variable is a user-created container used to house a specific piece of data. You can use variables in Meshbot triggers on devices with capabilities that may be at a range of levels. You can also set the value of an existing variable in a Meshbot action.

Expression

An expression is a piece of code that retrieves the current setting of a device's capability. For example, you could create an expression to fetch the current ‘on/off’ state of a switch or the current temperature of your thermostat. You can then use the result of this call to determine whether or not your meshbot trigger runs. For more information about advanced scripting, please visit Scripting.

Integration

Cloud Integrations - NuCAL

• Allows you to integrate cloud-enabled services or devices with the Ezlo platform using third-party APIs.

IP Devices

The IP devices area lets you easily create virtual devices capable of sending HTTP commands to any physical WiFi device or any service that accepts HTTP requests. This provides fast integration and control of generic WiFi devices without needing 3rd party plugins or logic engines.

Download and install the IP devices plugin

• Click ‘Plugins’ > ‘Edge Plugins’ > ‘Marketplace’
• Locate the ‘IP Device Generator Plugin’ row
• Click the ‘Copy to my Ezlo’ button
• This will copy the plugin to the ‘My Private Plugins’ area:

• Click the ‘My Private Plugins’ tab
• Click the ‘Manage Installations’ icon in the ‘IP Device Generator’ row
• Install the plugin onto the controller of your choice:

For more information, please visit Scripting.

Virtual Devices

Virtual devices work exactly the same way as physical smart devices and can act as a ‘universal translator’ for unsupported devices. You can view and control them in the ‘Devices’ area and the dynamic dashboard, just like physical devices.

You can map them to physical devices via a meshbot, monitor their status, and send them commands in your meshbot triggers and actions. A virtual switch, for example, lets you control physical devices and meshbots that are monitoring the state of the virtual switch.

Virtual Container

The Virtual Container area of Resident Portal also lets you create a virtual device and set up its states and commands. These commands can be mapped to real device commands or cloud service commands. A virtual switch, for example, lets you control physical devices that are monitoring the on/off state of the switch.

For more information about Virtual Devices and Virtual Container, please visit Scripting.

Plugins

Plugins are small applications that extend the features of your smart hub, adding functionality that makes it easier for users to complete tasks without knowing the code.

Ezlo is committed to helping developers create plugins that expand and enhance the core functionality of our products. Our open platform and feature-rich APIs are designed to inspire developers to make truly wonderful plugins of their own.

For more information, visit Cloud Integrations.

Edge Plugins

• Allows you to upload new plugins to Resident Portal; Extra functionality to your devices. Each one can expand your device's capabilities.

Plugin Settings

• Allows you to add a prefx name for Edge Plugins.

Settings

Controllers

This section will display all Ezlo hubs added to your account.

Devices

This section will display all the devices from your Ezlo smart hub and allow you to set up advanced configuration. The available settings are different for each of the smart devices added to your hub.

Z-Wave Associations

Z-wave Associations let you create direct communication between two or more Z-Wave devices without the need for the hub/controller to intercede. One device acts as a controlling node that sends commands to one or more receiving, or ‘slave’, devices/nodes.

For more information about Virtual Devices and Virtual Container, please visit Device Associations.

Backups

Under this section, you are able to create backups of your current configuration or restore a previous configuration from an existing backup.

Account

My Account

Information regarding the installation, billing, and mailing addresses.

User Management

The ‘User Management’ page lets you add, remove, and modify resident users. Click ‘Account’ > ‘User Management’ to open the area:

Add, remove, and edit users

• Log into Resident Portal
• Click ‘Account’ > ‘User Management’
• Click ‘Add New User’:

• Complete all fields in the new user form. Passwords must be at least 8 characters long and contain at least one uppercase and lowercase letter, a special character, and a number:

• You will also have to choose one of the Account Types, depending on the access level you want the user to have.

• Click ‘Save’ to create your new user. We will send an account verification email to the email address you provided in the new user form.
• Users must click the validation link in order to log in and use Resident Portal.
• New users will appear in the list where you will be able to manage them:

For more information about Users and permissions, please visit User Management.

PIN Codes

The PIN Codes area lets you set access codes for physical locks that feature a keypad. Once created, you can apply the codes to your lock via a meshbot action. PIN Codes must have at least 4 numbers but can be any length beyond that as supported by your lock. In this section, the Default Pin Code (1234) can also be found to be changed.

Create a PIN code

• Click ‘Account’ > ‘User Management’ to open the users' area.
• Click ‘PIN Code’ in the row of the currently logged-in user.
• Click ‘Create PIN Code’:

The PIN creation screen lets you choose a name and value for the code and the locks you want the code to apply to:

• Your created codes are listed in the PIN management area, as shown below:

Apply the codes to your Door Lock

Next, you need to create a Meshbot action to implement the PIN Codes. Resident Portal will automatically add a new capability called ‘user_codes’ to all target lock devices.

You can create a Meshbot with a standalone action and run it from the meshbot list screen. Alternatively, you can add triggers (or exceptions) to implement, for example, time-based restrictions. The lock will use the codes from the most recent Meshbot that was run on the lock.

For more information about meshbots with standalone action, please visit our website, User Management.

Download the Full Dealer Manual in PDF

Find below the link to download the file in PDF format.

• Ezlo Protect Full Dealer Manual Rev.1.3.pdf10 MB